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email records
Last Updated: June 9, 2025Here are our mail records: IMAP: CNAME imap.domain.com imap.stackmail.com POP: CNAME pop3.domain.com pop3.stackmail.com SMTP: CNAME smtp.domain.com smtp.stackmail.com Mail: CNAME mail.domain.com mail.stackmail.com. MX: domain.com mx.stackmail.com
PHP modules
Last Updated: June 9, 2025-bash-4.2$ php82 -m [PHP Modules] bcmath bz2 calendar Core ctype curl date dba dom exif FFI fileinfo filter ftp gd gettext gmp hash iconv imagick imap intl json ldap libxml mbstring mysqli mysqlnd OAuth odbc openssl pcntl pcre PDO pdo_dblib PDO_Firebird pdo_mysql PDO_ODBC pdo_pgsql pdo_sqlite pdo_sqlsrv pgsql Phar posix pspell random readline Reflection session shmop...
the ionCube PHP Loader needs to be installed
Last Updated: June 9, 2025This is down to the incorrect PHP version being used, you would need to use either version 8.1 or 7.4 for ioncube loader to work correctly.
I’m getting this error: The following directories have inappropriate permissions: inc; The following files have inappropriate permissions: flash/modules/global/app/ffmpeg.exe
Last Updated: June 9, 2025Unfortunately for ffmpeg you would need to have this on a Managed VPS Im afraid as ffmpeg isn’t available on the Shared platform.
enable PHP ioncube loader
Last Updated: June 9, 2025I can confirm that IonCube is only available on the two followings PHP version -> 7.4 / 8.1 you will need to use the version above in order to get it work
I want to copy a folder from a domain to another domain?
Last Updated: June 9, 2025I’d recommend download this via FTP and uploading this to the new area – or possibly zipping it, and using a tool such as wget in the new package to pull it over.
– Can i somehow redirect mail.{myCustomDomain} to https://stackmail.com/?_task=mail&_mbox=INBOX or https://webmail.greenyhost.com/?_task=mail&_mbox=INBOX So that it is easier for my Client (and WhiteLabled)
Last Updated: June 9, 2025I’m afraid this is not available.
Can I create 3 or more local Git repositories (for my own developed WP-PlugIns) and deploy them on a few Sites?
Last Updated: June 9, 2025Definitely would be able to do so if you managed it all with the command line. However, I am not sure the Git version control in the UI would be able to manage the three separate instances simultaneously.
Can we up the limit of FTP to 20GB transfe?
Last Updated: June 9, 2025Unfortunately, we aren’t able to do this, they can also use FileZilla to perform an SFTP file transfer. They would still need to add an SSH key and then connect using SFTP on FileZilla.
When trying to use the web builder tool, I always get error?
Last Updated: June 9, 2025It looks like the error is related to the PHP version here,Webbuilder works well with the version PHP 7.4.
the specs of linux and wordpress servers?
Last Updated: June 9, 2025Our platform grows with your website, the magic is really from our load balancers – They’re constantly monitoring all requests into our network, when a website receives a large number of hits it is quickly isolated and moved to it’s own dedicated backend – this is raw hardware with no overhead at all – Multiple,...
What is the best way to set up WP mail for system notifications?
Last Updated: June 9, 2025I’m afraid this isn’t something we provide support for so you will need to find the answer to this one on WordPress’ support pages.
want to install FFMpeg
Last Updated: June 9, 2025FFMPEG isn’t available on our shared hosting at this moment in time – you’d need a VPS, either Managed or Self-managed, to install or use this.
Blocked connection in china
Last Updated: June 9, 2025I can confirm we don’t allow connections from China. The best alternative is to use a good VPN. We won’t be able to allow this any other way
Will the bandwidth be unmetered?
Last Updated: June 9, 20256- Yes email accounts will still be limited to 10GB per mailbox.
User wants to add subdomain for domain that is hosted somewhere else
Last Updated: June 9, 2025You would need a package for the main domain first then you can add the subdomain package.
What is the difference between both URLs? http://domain8cb739.stackstaging.com/ And http://lippo-nl.stackstaging.com/
Last Updated: June 9, 2025the URL http://domain8cb739.stackstaging.com/ is the non-auth version of the package, when a package is in its authoritative state, the URL should show as http://lippo-nl.stackstaging.com/
How do I use the Website Malware Scanner?
Last Updated: June 9, 2025Overview One of the major problems with malware is its persistence. This is why Greeny Host Host’s Website Malware Scanner makes daily scans of all the sites within your hosting account. It uses a combination of commercial and in-house tools and provides reports detailing identified malicious content and its location within your site files. When...
temporary URL.
Last Updated: June 9, 2025When you create a hosting package you’re given a temporary URL. There are a few reasons why you may want to use the temporary URL. Viewing a hosting package when you have used a domain reference At Greeny Host Host you can create a hosting package using a domain reference. This means that the hosting...
How do I find the IP address of a hosting package?
Last Updated: June 9, 2025If you’re managing DNS elsewhere, or simply wish to know the IP address of a package, you can find this within your hosting control panel. Head to Manage Hosting and select Manage for the package you wish to know the IP address for Down the right-hand side under Account Information you’ll find both the IP...
Can I change my website’s PHP configuration?
Last Updated: June 9, 2025Yes, you can. This is available via the Manage Hosting > Select Package > PHP Configuration section of our control panel. Alternatively, you can create a custom file in your webspace with your desired PHP configuration. Please note that PHP will only read a custom configuration once every 5 minutes, so it can take a...
what are the IPs for ns2.stackdns.com, ns3-greenyhost.com and ns4.stackdns.com ?
Last Updated: June 9, 2025here are the IPs that you have requested: host ns1.stackdns.com 35.197.225.59 host ns2.stackdns.com 146.148.28.88 host ns3.stackdns.com 35.198.79.191 host ns4.stackdns.com 104.196.137.209
Please let me know the status of my refund request.
Last Updated: June 9, 2025I have processed your refund request and deleted your saved credit card. If you need any further help please feel free to ask.
I want refund as last bill was taken without my acknowledgement. I tried trials but it is not perfect for me. So I did not Continue. Yesterday I got bank statement and I saw your system cut down USD 19 from my credit card which is unfortunate. Please refund my amount.
Last Updated: June 9, 2025Thanks for getting in touch, We are sorry for any inconvenience, I’ll check and do the refund for you.
Can I change plan from 10 lifetime to unlimited package lifetime $399
Last Updated: June 9, 2025I’ll follow up with you through the other ticket.
I need to install sites in linux and sites in wordpress, how do I do that, I’m not finding an option to leave wordpress for linux. How do I switch from wordpress to linux, I didn’t find anything in the knowledge base talking abo
Last Updated: June 9, 2025Unfortunately, there has been no option until now. But you can confirm which website you want to transfer to Linux and we will do that for you. And if you want to transfer the whole package from WordPress to Linux you will lose all websites’ data.
Temporary URLs: what are they and what are they used for?
Last Updated: June 9, 2025When you create a hosting package you’re given a temporary URL, as below. Temporary URL There are a few reasons why you may want to use the temporary URL. Viewing a hosting package when you have used a domain reference At Greeny Host Host you can create a hosting package using a domain reference. This...
How does our service work in regard to allocated resources?
Last Updated: June 9, 2025All our web hosting services use proprietary autoscaling technology which means that our resources scale automatically. Bandwidth, memory and processing power are scaled up or down instantly – depending on demand. Our global load balancing uses monitors that respond to traffic load and balance it across multiple servers when needed. If there’s a spike in...
Can I put my company’s logo on the Webmail and Cpanel login?
Last Updated: June 9, 2025Answer: I’m afraid that you can’t do that, As you in a shared hosting service you are not able to put your company’s logo on the webmail or control panel. However you can use our unbranded webmail login page to access any hosted email accounts.
01- How do I enter directly into the Cpanel of a given domain without having to go through the client area?
Last Updated: June 9, 2025Answer: Although we provide unlimited multi-website hosting, Unfortunately, you are not able to separate managing domains in a shared hosting environment. Alternatively you can create a sperated FTP accounts and provide access to public_html directory.
6- I’m going to launch a course, and I would like to know if the site I’m going to create will support simultaneous access?
Last Updated: June 9, 2025When a site is under heavy loads from lots of users, our load balancers take instant actions to help prevent any downtime of the hosting.
5-Is all hosting with Apache website? Is there any hosting of yours that is litespeed or nginx?
Last Updated: June 9, 2025Unfortunately we offer only Apache web servers.
4- Is this access volume for the entire hosting or is it for each domain?
Last Updated: June 9, 2025Each website has its own dedicated resources. If there’s a spike in demand and your shared hosting ‘neighbours’ become busy, it doesn’t affect your site.
What is the volume of hits that sites can have?
Last Updated: June 9, 2025There is no limit number of hits as our proprietary autoscaling technology means that our resources scale automatically. Bandwidth, memory and processing power is scaled up or down instantly – depending on demand.
2- Would you like to inquire about how many websites can we host in lifetime?
Last Updated: June 9, 2025Solo plan = one website. Premium plan = ten websites. Business plan= unlimited websites.
1- If u have some documentation links just send
Last Updated: June 9, 2025https://help.greenyhost.com/
Nameservers that I should update to may domain so it will point at my new hosting with you
Last Updated: June 9, 2025You can use our DNS nameserver to point to our nameserver which are: ns1.stackdns.com ns2.stackdns.com ns3.stackdns.com ns4.stackdns.com
How do I share full access with my client?
Last Updated: June 9, 2025You can have subaccounts by purchasing them from here https://my.greenyhost.com/order-additional-services To provide access to your team member for any of your hosted websites, please follow these steps: 1. Submit a new ticket: and select the website for which you want to provide access. 2. Provide team member email address: In the ticket, mention the email...
Where can I view the nameservers of a domain?
Last Updated: June 9, 2025If you manage your domain name with Greeny Host Host and have access to it via my.greenyhost.com you can view the nameservers the domain is using by following the steps below. Log in to my.greenyhost.com Select Manage Domains and locate the domain you’d like to check, select Manage. Select the Nameservers icon to view what...
Can I change my website’s PHP configuration?
Last Updated: June 9, 2025Yes, you can. This is available via the Manage Hosting > Select Package > PHP Configuration section of our control panel. Alternatively, you can create a custom file in your webspace with your desired PHP configuration. Please note that PHP will only read a custom configuration once every 5 minutes, so it can take a...
How can I create a subdomain?
Last Updated: June 9, 2025To create a subdomain: Log in to https://my.greenyhost.com Head to Manage Hosting -> Manage. Select the Subdomains icon. You can then add your subdomain into the Subdomain field and select Create Subdomain. You’re also able to change the Document Root so that you can direct the subdomain to the folder of your choosing. What is...
Are you PCI compliant?
Last Updated: June 9, 2025Yes, Greeny Host Host’s hosting is fully PCI (Payment Card Industry) compliant and uses ISO 27001-approved data centres so will pass PCI compliance checks.
What do I do if I believe a site is in breach of the Acceptable Use Policy/Terms of Service?
Last Updated: June 9, 2025Greeny Host Host impose a strict Acceptable Use Policy and Terms of Service which customers must adhere-to. These cover illegal activities, prohibit certain content hosted through us and includes a zero-tolerance spam policy. A Greeny Host Host customer breaking these terms and conditions could have our services withdrawn from them, and potentially be reported to...
Why am I seeing an Upgrade to PRO message within Web Builder?
Last Updated: June 9, 2025Not to worry! When a hosting package is created it’s essentially allocated to our standard platform. We can, upon request, move your website to our Kopage Pro Server which removes the upgrade message and gives you full access to the Pro licence. If you get in touch with our Support Team they’ll be able to...
What is the IP address that my site uses for external connections?
Last Updated: June 9, 2025Due to the distributed nature of our network, the IP address your site uses to make outbound connections will differ from the IP the domain resolves-to, and hence inbound traffic routes through. External connections made by shared websites will appear as from either 185.151.28.62, 185.151.28.63, 45.8.227.175 or 45.8.227.176 If you have a Scheduled Tasks/Cron Job...
Is ImageMagick supported?
Last Updated: June 9, 2025ImageMagick – the open-source image tool – is supported. We currently run Version 6.7.2. The path to the ImageMagick binary is: /usr/bin/convert Alternatively, some scripts may require just the directory path, in which case please enter: /usr/bin Imagick PHP Extension While all customers have access to the convert command line program, unfortunately the PHP extension...
How do I use the File Permissions Checker?
Last Updated: June 9, 2025The File Permissions Checker allows you to easily view and fix file permission issues which don’t match our recommended settings. To use the File Permissions Checker: Login to my.greenyhost.com, head to Manage Hosting and select Manage on the hosting package you wish to check file permissions for. Select the File Permissions Checker icon. To begin...
What are your server specifications?
Last Updated: June 9, 2025Our Dell web server has two Intel Xeon Scalable 12-core processors with Greeny Host-threading. This gives 48 logical cores per machine. These have access to plenty of fast memory: 64 GB 3200 MHz DDR4 RAM.
I have just purchased new hosting plan, how to get started?
Last Updated: June 9, 2025You can create your first website package following these instructions : -> Enter your control panel: https://my.greenyhost.com/manage -> Head to ”Manage Services” section and Select -> ”Websites” -> Start adding packages by clicking ”Add Website” -> enter domain name and choose platform then click ”add Website” -> Enjoy all hosting features by clicking ”Manage” under...