Migrations

65 Docs

How to Migrate My Emails Manually

Last Updated: September 11, 2025

📧 How to Migrate Your Emails Manually You can move your emails to a new account by exporting them from your old provider and importing them into the new one. This method works with Outlook, Thunderbird, Apple Mail, and most email clients. Step 1: Export Emails from Your Old Account Step 2: Import into Your...

Tried to migrate my website some times but I always receive the message that Migration Failed.

Last Updated: June 9, 2025

The following conditions should be met for the WordPress FTP migration tool to migrate a site. These conditions are usually met by default, unless you’ve made changes to your WordPress installation. If your migration fails, adjustments may need to be made to allow the migration tool to work correctly: The migration tool looks for the...

does migrating a website migrates sub domains automatically? or should we migrate each domain and subdomain individually?

Last Updated: June 9, 2025

Yes the migration centre will migrate top level domains as well as there subdomains and the user can have as many SSL certificates as they need for there domains as long as the domains are pointed to the HyperHost name servers.

Can I change my website’s PHP configuration?

Last Updated: June 9, 2025

Yes, you can. This is available via the Manage Hosting > Select Package > PHP Configuration section of our control panel. Alternatively, you can create a custom file in your webspace with your desired PHP configuration. Please note that PHP will only read a custom configuration once every 5 minutes, so it can take a...

Why is my website not able to send mail?

Last Updated: June 9, 2025

A common reason for this relates to the address not matching your site domain. To help improve email deliverability and help prevent spam being sent from our network, the ‘Sender’ address for your message must match the domain name of the website used to send the message. If this header is set to a domain...

Why is MySQL support missing from the PHP installation?

Last Updated: June 9, 2025

Our web servers run PHP 7+ as standard. In this version of PHP the MySQL module has been replaced by either the ‘mysqli’ or ‘PDO_MySQL’ extension. Read more about the MySQL extension deprecation on PHP’s website. If you have a website using this module we recommend updating your code to use the latest modules. However,...

How do I change PHP version?

Last Updated: June 9, 2025

As standard, we run PHP 7+. If you wish to switch version, head to my.greenyhost.com > Manage Hosting > [Select Package] > “Switch PHP Version” Our Linux platform has the ability to run different versions of PHP: PHP 5.3 PHP 5.4 PHP 5.5 PHP 5.6 PHP 7.0 PHP 7.1 PHP 7.2 PHP 7.3 PHP 7.4...

Is ionCube PHP Loader installed?

Last Updated: June 9, 2025

The availability of ionCube can differ between our different platforms and PHP versions. Linux: ionCube Loader is available on our Linux platform for all currently support PHP versions. That’s 5.3, 5.4, 5.5, 5.6, 7.0, 7.1 and 7.2. WordPress: ionCube Loader is available on our WordPress platform. Windows: ionCube is not available on our Windows platform....

How can I show detailed ASP errors?

Last Updated: June 9, 2025

By default, Windows Server hides application errors from your website. You can override this by adding the following inside a ‘web.config’ file that will cause IIS to output any errors to your browser:

Can I use parent paths in Classic ASP?

Last Updated: June 9, 2025

ASP Parent Paths are disabled on our platform. As a result, Classic ASP scripts using “../” notation for includes will not work correctly. As an alternative to using parent paths in your ASP code, you can use virtual paths. Virtual paths need you to enter the full folder path from the URL root of your...

Which PHP functions are disabled on your WordPress platform?

Last Updated: June 9, 2025

Our WordPress platform has been specifically designed to offer the best security, performance and reliability for WordPress. As a result, we have specifically tuned firewall rules and layers of protection to help keep WordPress sites secure. As part of this protection, a small number of PHP functions have been disabled, as we’ve found that they’re...

I can’t connect via FTP, what can I do?

Last Updated: June 9, 2025

I can’t connect via FTP, what can I do? There are a few common reasons why you may not be able to connect successfully via FTP. 1. Make sure you’re using the correct hostname If you’ve not switched the nameservers to point to Greeny Host Host, you’ll need to use a different hostname to connect...

How long does an email migration take?

Last Updated: June 9, 2025

An email migration will usually take about 30 minutes to complete. However, this can vary depending on the size of the original mailbox being migrated. For an average size mailbox of 1-2Gb, an email migration will usually take 30 minutes.

Will the email migration tool cause downtime to mail?

Last Updated: June 9, 2025

No, the email migration won’t cause any downtime to emails. It doesn’t affect DNS or the ability to send or receive emails: it simply performs an IMAP sync to move emails from one server to another. There will be no downtime caused by the use of the email migration tool.

Does the email migration delete any emails?

Last Updated: June 9, 2025

No, the email migration won’t remove any emails from the mail server where emails are being migrated from or any emails on the Greeny Host Host mail server. It’s a ‘non-destructive’ form of migration, so emails won’t be duplicated or deleted. Changes will simply be added into the emails already at Greeny Host Host.

Can I import contacts into Webmail?

Last Updated: June 9, 2025

Yes, you can import a contact list from a previous mail client into Greeny Host Host webmail. To do so: Log in to Webmail for the mailbox. Head to the Address Book. Select the Import icon from the top-left. You can then select either a .CSV file or a vCard file.

Can I rename a mailbox?

Last Updated: June 9, 2025

It’s not possible to rename a mailbox once it’s been created. To get around this, you can create a new mailbox within Greeny Host Host and use the Email Migration tool to sync one mailbox to the other, then remove the original mailbox. You’d use the hostname imap.yourdomain.com within the Email Migration tool and set...

What details should I use for a WordPress SMTP plugin?

Last Updated: June 9, 2025

The best SMTP details to use when configuring an SMTP plugin within WordPress when you’re using Greeny Host Host WordPress hosting are: Outgoing mail server: smtp.yourdomain.com Outgoing server port (SMTP): 587 Use the following type of encrypted connection: TLS Using these details will allow emails to be sent via SMTP from WordPress forms or allow...

I’m getting spam mail directly on my email. I don’t have any forms on my website or any other website.

Last Updated: June 9, 2025

Just ignore that it’s not from our servers. Our servers blocked that mail so it’s in the spam folder.

Do you have the capability of transfering from a cwp panel?

Last Updated: June 9, 2025

I’m afraid it’s not supported by our migration tools, You can use FTP instead.

Links https://a2plcpnl0363.prod.iad2.secureserver.net:2083/cpsess7402399059/ Username: enzomatcha Password: % hFB:~YWn2

Last Updated: June 9, 2025

Thanks for getting in touch, Sure, Its in progress now, Give it 30 minutes and check, please.

Hello there, I’m getting a lot of spam in my emails. What can be done about it? My main email is: claudio@agenciaguess.com.br

Last Updated: June 9, 2025

Thanks for getting in touch, Are you getting spam mail directly to your mail, Or getting spam through your website forms?

I’m trying to migrate my site (valdirenebolos.com.br) here but I’ve tried several times and failed in all. How can I proceed with this?

Last Updated: June 9, 2025

Please send me credentials for the Cpanel dashboard to check this issue and update you.

Hi, I just copied and pasted what I put in the ticket and was able to login. Note that there is a colon at the beginning of the password: :@9ANC0xg6h4Sp

Last Updated: June 9, 2025

I open the Cpanel but there is no ssh could you please provide me the ssh credentials and the folder you want to transfer the folder you need to migrate. There is another solution you can zip the folder you want to migrate and the database then download then upload to our server.

I am attempting to migrate a cPanel account, but the migration fails with an “unknown error”. Here are the details for the reseller account that I am migrating from: https://ava.cloudracked.com:2087 Username: positiv3 Password: :@9ANC0xg6h4Sp

Last Updated: June 9, 2025

The credentials are not correct, Please check.

Apologies for the delay. Follows the data from the control panel. https://cloud.shiftmind.com.br/ Login: henrydouglas@imperiowp.com.br Senha: #Henry#Shiftmind#1983#1973# Attached is a screenshot with guidance on how to access the site.

Last Updated: June 9, 2025

Try to create an FTP/SFTP account for a specific folder that contains the WordPress website and try to migration again.

I think that may have come through now as the item has removed from the “Pending Folder”. How do I move my staging site to the “Live” domain?

Last Updated: June 9, 2025

did you make migrate if you don’t try these steps: Login to Greeny Host panel Head to the https://my.greenyhost.com/manage then Hosting and click Start New Migration. Select the option, Migrate a WordPress site using FTP and click Next. Here you’ll be required to input 4 pieces of information: Enter credentials for WordPress website migration –...

I just saw and replied to the email with my EPP. I’m assuming I will get a notification once the transfer is complete?

Last Updated: June 9, 2025

We are currently waiting the approval from the previous registrar and this should be done automatically within 5 business days.

Do I need to do anything else to expedite the domain name transfer to greenyhost.com? I have clicked on the Transfer Domain name button and now have the EPP. Would love to get this transferred to you asap.

Last Updated: June 9, 2025

Please let me check your domain transfer status so I can update you. I’ve pushed that through, an email should have been sent to andrewgbaillie@hotmail.com

Transfer from One.com,I’m trying to transfer two sites from One.com to Greeny Host Host. One is the domain authorjohandahlberg.com which is the original domain I entered when signing up to Greeny Host Host (but which has not yet been moved), and the other is a different domain not yet on Greeny Host Host. Two questions: 1. When adding a new hosting package I see the option to “Start Migration”. I’ve tried this. It’s WordPress to WordPress and it’s asking me for Hostname, Domain, Username and Password. Are all four of these things I get from One.com? If I use this option, do I not need to upload the installation and archive files at all? 2. In the case of the original domain I used when signing up for Greeny Host Host, I can’t find a “Start Migration” option anywhere, since I’m not adding a new hosting package but rather working from the one originally created when I signed up. In this case, can I not migrate using the method above?

Last Updated: June 9, 2025

Ok just to make things clear, * You are trying to migrate a website and keep getting an error. – Could you send me the info so i can migrate it for you, also if its a cPanel please provide its info * If I use this option, do I not need to upload the...

Thanks, can I change the nameservers now or do I need to wait until it is completed?

Last Updated: June 9, 2025

I’m afraid that the FTP migration is failed, so I gave it one more try, and if it failed then we will try either manual or SSH migration, In regard to the nameservers Please wait until the migration is done.

FTP Details are: Host ftp.clikk.page User colin@clikk.page Pass 8spkH68!z%koCG^! Port 21

Last Updated: June 9, 2025

I’ve proceeded with the migration for you, It’s in progress now.

Site Migration, Hi, I have just tried to Migrate a site over to this account from Siteground via the FTP option but it failed. Please could you do this for me? The site is https://clikk.page WordPress User: ColinBell Pass: *teEWTy8K&uBQXRi

Last Updated: June 9, 2025

I have checked and I can see that you have already pointed your domain name to our nameservers. You need to repoint it to the previous hosting nameserver before starting the migration steps. Also please send me the FTP credentials not the WordPress admin dashboard credentials to allow me to make a successful migration.

Error migrating I’m having problems with the migration of my site, in my email it arrived that it was already completed but when I open the panel it still says that it is processing. Website: valdirenebolos.com.br

Last Updated: June 9, 2025

I’ve checked it, and yes it’s still in progress, Can you wait some more time or do you want to cancel it?

https://a2plcpnl0363.prod.iad2.secureserver.net:2083/cpsess7402399059/ Username: enzomatcha Password: %hFB:~YWn2

Last Updated: June 9, 2025

Thanks for the reply. Let me check your hosting environment so we can proceed with the migration process.

Bad migrante Service,I really dont understand why there are so Many problems to migrate to your hosting, only works one migrated site qrcanarias.net Dont work

Last Updated: June 9, 2025

I have checked your account and escalated your problem to get solved as soon as possible.

which I don’t normally do. The touchlessnow.com is showing “Not Found The requested URL was not found on this server.”

Last Updated: June 9, 2025

Ths root path for this domain ”touchlessnow.com” isn’t correct, also what about the frizzle.au is it working well? cause I can see its root path is ”public_html” and it doesn’t have any WordPress files directly, Also the root for designmotion.com.au is ”public_html/designmotion” which is not correct also.

Will it be migrated all at once or one by one?

Last Updated: June 9, 2025

one by one in the background you migrate more than the website at the same time but it is done one by one from our system.

What’s happening now, is it still being migrated and how long will it take to migrate my websites?

Last Updated: June 9, 2025

I just want to update you that your migration is in the queue now, I’m afraid that we have a long list of migrations in the queue so it will take some time, Thanks for your patience.

*can I not migrate using the method above?

Last Updated: June 9, 2025

– Yes you can do the migration manually

In the case of the original domain I used when signing up for Greeny Host Host, I can’t find a “Start Migration” option anywhere

Last Updated: June 9, 2025

– Provide a screenshot, please.

* If I use this option, do I not need to upload the installation and archive files at all?

Last Updated: June 9, 2025

– If the migration is completed successfully then you don’t need to upload anything more

You are trying to migrate a website and keep getting an error.

Last Updated: June 9, 2025

Could you send me the info so i can migrate it for you, also if its a cPanel please provide its info

I tried to migrate my website but it gave me an error. Also, do I have to move my domain over to hyperhost or can I keep it at godaddy? See screen shot as a reference and if you have any question let me know. thanks,Also, If I was to transfer a domain from Godaddy how would I do it? Thanks Or can I just add the dns records to hyperhost?

Last Updated: June 9, 2025

Could you provide the cPanel info to try the migration for you, Yes you can keep the domain with Godaddy and just use our nameservers.

Hello how are you? A doubt, when creating the subdomain it entered here: https://prnt.sc/JQ-YBbObS5uH Can I create a separate subdomain from the main website? Does it stay outside the public_html? For example, subdomains will always be created here: https://prnt.sc/119-69e_dcwC

Last Updated: June 9, 2025

I see you have the subdomain eadseminarioieq.saberparatodos.com.br created for this path public_html/eadseminarioieq . So, what is the problem you are facing so I can help you.

Import Cpanel from Gogdaddy, Links https://a2plcpnl0363.prod.iad2.secureserver.net:2083/cpsess7402399059/ Username: enzomatcha Password: % hFB:~YWn2

Last Updated: June 9, 2025

Sure. It’s in progress now. Please check in 30 minutes.

manual migration, I’m doing a manual migration, but the database access data is wrong, can you help me? https://prnt.sc/ZH0yo0TQYnH3 What am I doing wrong? https://prnt.sc/ST8G3iS7uGik

Last Updated: June 9, 2025

Are you sure this is the right database? Thanks for getting in touch. Database config was wrong. Feel free to contact us if you got any queries.

its 100% correct

Last Updated: June 9, 2025

For the site you want to migrate to make auto-migrate work well, our advice is to try to use an FTP user with privileges on public_html only (which means when FTP opens, it opens on public_html only).

cp232.sp-server.net User: drogenen PW: iis1V)I54m[8PH

Last Updated: June 9, 2025

I tried these credentials from my side, it’s incorrect.

Migration failed….i should contact support.

Last Updated: June 9, 2025

Could you please send me your info. so I can try the migration for you?

Failed Migration

Last Updated: June 9, 2025

Unfortunately, all our migration attempts have failed. I had tried server-to-server migration, but the process was failing every time trying to connect to your remote server. I did have a look, and it does seem like the FTP filespace is within the folder outside of the public_html folder, which is making it unable to upload...

I will like to migrate this website hosting from contabo to greenyhost.com. Domain name is https://musicdownload.co.za The details of the cpanel is https://vmi974018.contaboserver.net:2083 Username: musicdownload Password: Gscaug2022passby Kindly help migrate this website so that i can proceed to change nameservers.

Last Updated: June 9, 2025

Thanks for getting in touch. I’ve migrated the website for you. Please check.

I´ve tried to do it but connection breaks before file was transferred. please help me doing this: Inside my hosting: ideasparaemprender.online is a folder called: siempreconsalud.com All what I need is to install this in my wordpress hosting: siempreconsalud.com because it is an independant website. I can´t do it because of the size of this. HELP ME PLEASE :(

Last Updated: June 9, 2025

Could they provide the FTP details for us to connect, so we can migrate that for you? I’m checking the transfer further, and I will update you as soon as I can.

FTP trying to upload a file made with a worpdress plugin called DUPLICATOR. A software called FTP RUSH

Last Updated: June 9, 2025

For FTP the limit is 5Gb, but you can use SSH to transfer the files which is unlimited, you can use WinSCP to do something like this Check our guide on this here – https://help.greenyhost.com/article/3127

Hi i ve been trying for weeks to import a backup from another hosting but I really can´t do it. Now that I´ve find the way, I realize that your server limits to 5GB files transferred. Can you help me please. Can you extend the limit just for this time? :(

Last Updated: June 9, 2025

Can you please tell me the import method you are trying to restore the backup with, so I can help you?

I hope this message finds you well. I am writing to inquire about the progress of the migration. Please let me know when it is complete, and if there is anything I need to do on my end. Additionally, I will change the DNS after the migration is completed. Thank you for your time and consideration. Please let me know if you need any additional information from me. Best regards,

Last Updated: June 9, 2025

Thanks for getting in touch. Sure I’ll update you once the migration is completed.

When I create this account I selected WordPress, but I have a project that has a Joomla installation. Is a way to migrate it to my Hosting or I need to migrate to Linux to be possible install different projects from WordPress?

Last Updated: June 9, 2025

Is a way to migrate it to my Hosting or I need to migrate to Linux to be possible install different projects from WordPress? You need to transfer the specific site to Linux to possibly install different projects. after confirming with us which website you want to transfer to Linux.

Any changes yet? For the migrations process……….

Last Updated: June 9, 2025

At this moment, No. We will update you once there are changes. We are sorry for the inconvenience.

Will the migration finish faster if I do one by one?

Last Updated: June 9, 2025

Thanks for getting in touch, No, The problem is the migrations queue is really large right now I’m afraid, So these should progress down the queue in time. هنا هو كان بيسأل إذا كان هيكون أسرع لو عملهم Manually واترد عليه أن في انتظار كتير وان مواقعه هتدخل في الطابور في الوقت المناسب أنا كدا...