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FTP & SSH
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my customer facing an issue with the ”ssh-copy-id” command :
Last Updated: June 9, 2025I don’t think the ssh-copy-id command works, you would need to copy the key into the control panel directly here
How do I connect via SSH using 2FA?
Last Updated: June 9, 2025It’s only recommended that you connect to your package via SSH if you’re familiar with the command-line interface. Here is how to connect using two-factor authentication (2FA). Windows If you’re using Windows you will want to download an SSH client to access SSH. You can download PuTTy from the following page: https://www.putty.org/ ⦁ You will...
I can’t connect via FTP, what can I do?
Last Updated: June 9, 2025There are a few common reasons why you may not be able to connect successfully via FTP. 1. Make sure you’re using the correct hostname If you’ve not switched the nameservers to point to Greeny Host Host, you’ll need to use a different hostname to connect via FTP: For Linux and Windows, you can use:...
How do I connect via FTP?
Last Updated: June 9, 2025Connecting via FTP to your web hosting is quick and easy. Ensure you have an FTP client available. We’d recommend FileZilla. Head to Manage Hosting Select Manage On the right-hand side of the control panel, you’ll see the FTP panel. You’ll need to unlock FTP by either time or IP address You’ll see the FTP...
Can I view my FTP, email address, or database passwords?
Last Updated: June 9, 2025We encrypt all FTP, email and database passwords so they are not visible as plain text inside your control panel. The exception is the very first FTP account: this password is visible on the right hand side when you manage your hosting. You’re able to change all passwords and changes are usually processed immediately. Please...
Why do DNS changes take 24-48 hours to propagate?
Last Updated: June 9, 2025Each domain has at least two nameservers assigned to it and these nameservers hold the records for the domain. If a server somewhere else in the world queries the nameservers for DNS records, it will most often take a local copy of the DNS record. This means that next time it needs to know what...
What are the FTP hostnames?
Last Updated: June 9, 2025If you wish to access the File Transfer Protocol (FTP) service before you point your DNS to Greeny Host Host, you can use the hostname of our FTP service directly. For Linux and Windows, please use: ftp.greenyhost.com For Managed WordPress, please use: wordpressftp.greenyhost.com
How do I upload a large file via FTP?
Last Updated: June 9, 2025The maximum FTP upload/download size is 5GB, above which you’ll need to use another method to transfer larger files sizes. One way we’d recommend is to enable SSH action and then use a client like WinSCP to upload over SSH. There are no limits in this case.
I can’t connect via FTP, what can I do?
Last Updated: June 9, 2025There are a few common reasons why you may not be able to connect successfully via FTP. 1. Make sure you’re using the correct hostname If you’ve not switched the nameservers to point to Greeny Host Host, you’ll need to use a different hostname to connect via FTP: For Linux and Windows, you can use:...
How do I login to webmail?
Last Updated: June 9, 2025You can log in to webmail by going to our webmail URL here: webmail.greenyhost.com Or you can log in through your control panel. Head to Manage Hosting. Select the package you want to access webmail for. Select the Webmail icon. You can then login to webmail using single-sign-on.
My website shows as insecure due to mixed content?
Last Updated: June 9, 2025Please note that if you have recently activated a Greeny Host Host SSL certifcate for your domain, it can take up to 30 minutes to be installed across our load balancers. After an SSL has been installed, the website still loads with an insecure warning If the website is now showing your certificate but still...
Why should you use Force HTTPS on your website?
Last Updated: June 9, 2025Using HTTPS instead of HTTP means that communications between your browser and a website is encrypted via the use of an SSL (Secure Socket Layer). Even if your website doesn’t handle sensitive data, it’s a good idea to make sure your website loads securely over HTTPS. It’s now becoming a requirement for many new browser...
How do I activate my free SSL?
Last Updated: June 9, 2025Every Greeny Host Host hosting package comes with a free wildcard SSL certificate, enabling you to use the more secure ‘HTTPS’ protocol to keep your site users secure. To activate the SSL, you’ll need to make sure you’ve pointed the domain name to our nameservers. With that done, you need to: Within Manage Services, select...
How can I generate a Certificate Signing Request?
Last Updated: June 9, 2025When ordering an SSL certificate, you’re often required to generate a Certificate Signing Request (CSR). This is an encoded block of text that the Certificate Authority require when issuing an SSL certificate. It contains information about the organization, domain name and locality. Using a CSR Generator The easiest way to generate a CSR is to...
Can I install a third-party certificate?
Last Updated: June 9, 2025Yes: if you have an existing external or third-party SSL certificate you can install this at Greeny Host Host. Your certificate provider will need to provide the following sections for us to be able to install the SSL certificate: Certificate Private Key CA Bundle / Intermediate Certificate These details will need to be entered within...
Why do I get an ERR_SSL_UNRECOGNIZED-NAME-ALERT error?
Last Updated: June 9, 2025If you’re trying to access the temporary URL (i.e. example-co-uk.staging.com) you may get an ERR_SSL_UNRECOGNIZED-NAME-ALERT error. This will be because the temporary URL can’t load over SSL (via https://). To allow the temporary URL to resolve you’ll need to ensure it loads over http://. Check the WordPress site and home URL and make sure it’s...
Can I point an A record to a package and get the free SSL certificate?
Last Updated: June 9, 2025No. To be able to apply the free SSL certificate, your site(s) need to use the Greeny Host Host nameservers. This is because the SSL certificates are installed locally to the Greeny Host Host platform.
How do I import a .sql file via the command-line?
Last Updated: June 9, 2025If you’ve set up SSH access for a package then you can run the following command-line instructions to import a MySQL database: mysql -h hostname -u username -p username < databasefile.sql The above command connects to your database with the -h (hostname) -u (username) -p (database name in this case) then the unzipped file <...
How do I connect via SSH on an Apple Mac?
Last Updated: June 9, 2025To connect via SSH on a Mac you can follow the instructions below: Log in to my.greenyhost.com. Head to Manage Hosting and select Manage on the hosting package you want to connect to. Select the SSH Access icon. You’ll now need to generate a public key, on a Mac this is done via the Terminal...
How do I run Composer via SSH?
Last Updated: June 9, 2025At Greeny Host Host we run multiple different versions of PHP. On our SSH servers, the execution of commands like “composer” will run with our default, system-level PHP that is also used for internal tools at Greeny Host Host. This is a thin version of PHP without all the modules you may be used-to on...
How do I connect via FTP?
Last Updated: June 9, 2025Connecting via FTP to your web hosting is quick and easy. Ensure you have an FTP client available. We’d recommend FileZilla. Head to Manage Hosting Select Manage On the right-hand side of the control panel, you’ll see the FTP panel. You’ll need to unlock FTP by either time or IP address You’ll see the FTP...
Can I view my FTP, email address, or database passwords?
Last Updated: June 9, 2025We encrypt all FTP, email and database passwords so they are not visible as plain text inside your control panel. The exception is the very first FTP account: this password is visible on the right hand side when you manage your hosting. You’re able to change all passwords and changes are usually processed immediately. Please...
Why do DNS changes take 24-48 hours to propagate?
Last Updated: June 9, 2025Each domain has at least two nameservers assigned to it and these nameservers hold the records for the domain. If a server somewhere else in the world queries the nameservers for DNS records, it will most often take a local copy of the DNS record. This means that next time it needs to know what...
How do I upload a large file via FTP?
Last Updated: June 9, 2025The maximum FTP upload/download size is 5GB, above which you’ll need to use another method to transfer larger files sizes. One way we’d recommend is to enable SSH action and then use a client like WinSCP to upload over SSH. There are no limits in this case.
How do I login to webmail?
Last Updated: June 9, 2025You can log in to webmail by going to our webmail URL here: webmail.greenyhost.com Or you can log in through your control panel. Head to Manage Hosting. Select the package you want to access webmail for. Select the Webmail icon. You can then login to webmail using single-sign-on.
Can I view my FTP, email address, or database passwords?
Last Updated: June 9, 2025We encrypt all FTP, email and database passwords so they are not visible as plain text inside your control panel. The exception is the very first FTP account: this password is visible on the right hand side when you manage your hosting. You’re able to change all passwords and changes are usually processed immediately. Please...