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How to Migrate My Emails Manually
Last Updated: September 11, 2025📧 How to Migrate Your Emails Manually You can move your emails to a new account by exporting them from your old provider and importing them into the new one. This method works with Outlook, Thunderbird, Apple Mail, and most email clients. Step 1: Export Emails from Your Old Account Step 2: Import into Your...
Error SMTP 550
Last Updated: June 9, 2025It looks like the mailbox has been added to our blocked list, most likely for sending out spam-like content. Could you please: 1. Run a virus scan on the device where the mailbox has been setup i.e. their PC. 2. Change the mailbox password to something very secure. Once done if you could let me...
Is it possible to have allow_url_include ON for Eaxmple.com ? I need this for a WordPress parser that is copying products content from one site to another.
Last Updated: June 9, 2025Sorry, allow_url_include is not available for shared hosting packages and is deprecated for packages over PHP version 7.4. However, allow_url_fopen is available if that’s a possible alternative. This is enabled by default too. If you changed the version and put the site on a dedicated server then allow_url_include could be enabled by having the below...
.eu.org emails doesn’t send mails?
Last Updated: June 9, 2025Unfortunately .eu.org domains are a free TLD, and as such we don’t permit email services for this type of domain. You’ll need to use an external mail provider for this domain such as Office365.
Can I use my domain URL to access webmail instead of HyperHost URL?
Last Updated: June 9, 2025Unfortunately, utilizing your domain URL to access webmail instead of the HyperHost URL is not supported. However, you can conveniently access your website’s emails through our public unbranded page at https://stackmail.com
I’ve just purchased an email hosting plan, what is the next step?
Last Updated: June 9, 2025you can start by logging into your control panel https://my.greenyhost.com/manage: – Head to ”Manage Websites” section and Select ”Websites” – Click ”Add Website” to add your first package – fill in the ”domain” field and select ”platform” then click ”add website” – Now you can enjoy all email features by clicking “Manage” under the created...
Does Webmail roundcube has api?
Last Updated: June 9, 2025Unfortunately, RoundCube API is not available. However, you can integrate our mail service with any external mail software through this configuration: https://help.greenyhost.com/article/1677
Why is my website not able to send mail?
Last Updated: June 9, 2025A common reason for this relates to the address not matching your site domain. To help improve email deliverability and help prevent spam being sent from our network, the ‘Sender’ address for your message must match the domain name of the website used to send the message. If this header is set to a domain...
How do I create an email signature in webmail?
Last Updated: June 9, 2025To create an HTML or plain text email signature that will be appended to all emails: Select Settings In the left column, select Identities In the next column along to the right, click on the email address for which you want you to create or edit a signature Fill in signature details as necessary
How do I stop emails going to junk?
Last Updated: June 9, 2025Here are the best ways to stop emails from being put in the junk mail folder. Add an SPF Record SPF – Sender Policy Framework records help reduce the chance of your domain being spoofed in spam messages. It can also increase the deliverability of e-mail to external providers such as Gmail and Outlook. You...
How do I add a DKIM record?
Last Updated: June 9, 2025DKIM, like SPF, is a standard that enables a specific aspect of the email sending process to be authenticated. The premise of DKIM is to check that an email is really from the domain or sender that it said it was sent from and if it has been altered in any way in transit. Specifically,...
What is POP3?
Last Updated: June 9, 2025POP3 stands for Post Office Protocol version 3 and refers to the protocol used to receive emails to your local email client from a remote server. POP3 downloads mail from the server and often deletes on the server after it has done so. This means that depending no when your mail client checks for mail,...
What is IMAP?
Last Updated: June 9, 2025IMAP stands for Internet Message Access Protocol and is a protocol used to access emails via an email client on a remote server. IMAP is suited for people who want to receive email on more than one device, which nowadays is most people who carry a smartphone. IMAP stores email on remote servers – rather...
Should you use POP3 or IMAP?
Last Updated: June 9, 2025Both IMAP and POP3 are protocols that allow you to receive emails from a remote server. Your email client uses these protocol to connect to your mailbox server. You may have your email client on your smartphone, laptop and desktop, and this is where IMAP and POP3 have different uses. Post Office Protocol version 3...
I’ve reached my mailbox quota size. What can I do?
Last Updated: June 9, 2025With Greeny Host Host all mailboxes have a certain limit on data storage. It’s unlikely that you should ever fill this unless you’re receiving a lot of spam, or have a lot of emails with large attachments. All the emails and attachments you have in your mailbox are stored on a server, and each mailbox...
What is email forwarding?
Last Updated: June 9, 2025Email forwarding refers to the operation of re-sending an email message delivered to one email address on to a possibly different email address. There are two types of email forwarding. Individual email forwarding and catch-all forwarding. Individual email forwarding lets you create an email address that does not have a mailbox or apply forwarding to...
What is SMTP?
Last Updated: June 9, 2025SMTP or Simple Mail Transfer Protocol is a TCP/IP used to send and receive email. The majority of email systems use SMTP to send messages from one server to another. Messages can then be retrieved using an email client using an email download protocol such as IMAP or POP3. SMTP also delivers email from a...
What are MX records?
Last Updated: June 9, 2025MX stands for ‘mail exchanger’. It tells a ‘sending’ mail server how to find the ‘receiving’ mail server, given in order of priority, where the lower numbers are given higher priority. The MX records for Greeny Host Host are ‘mx.stackmail.com’.
Why can’t I send emails?
Last Updated: June 9, 2025There are a few very common reasons why you may not be able to send emails. Are your email settings are correct? Make sure the email account username and password that you enter in your email client are correct. The details you’ll need to be using are found below: Account type: IMAP Incoming mail server:...
How can I change my mailbox password?
Last Updated: June 9, 2025Changing passwords for any mailbox can be done through the Greeny Host Host control panel. Log in to my.greenyhost.com and select Manage Hosting. Select Manage on the hosting package that contains the mailbox you wish to change the password on. Choose Email Accounts under Email. Simply locate your mailbox and enter a new password and...
How do I setup my mailbox in Outlook?
Last Updated: June 9, 2025We make use of ‘autodiscover’ technology so that in the majority of cases, Microsoft Outlook can set up your account for you with only an email address and a password. Automatic Setup In Outlook, choose the File tab Under ‘Account Information’, choose Add Account On the Auto Account Setup page, enter your name, email address,...
Why are the IMAP folders missing from my iPhone or iPad?
Last Updated: June 9, 2025If you can successfully send email and view any new messages in your Inbox, but aren’t able to view additional subfolders, then it’s likely that you have an incorrect IMAP Path Prefix setting on the device. To correct this, take the following steps: Go to Settings > Mail > Accounts > Select your e-mail address...
Can I use ‘mail.domain’ in my mail client?
Last Updated: June 9, 2025For scale and redundancy reasons we operate each service from its own hostname. So we always recommend using the most relevant hostname for incoming and outgoing servers in mail clients. These are as follows: IMAP: imap.yourdomain.com SMTP: smtp.yourdomain.com However, for compatibility reasons and to help ease migrations, we automatically setup mail.domain for each of your...
Why do I get “Mailbox does not exist” bounceback from a brand new mailbox?
Last Updated: June 9, 2025Getting a ‘mailbox does not exist’ message can be frustrating, we know. You just need to give it half an hour. Mailbox password changes, webmail access and sending/receiving email via a mail client are all available as soon as your mailbox has been created. However, it can take up to 30 minutes for our MX...
What are the recommended Thunderbird Mail client settings?
Last Updated: June 9, 2025There are various methods of connecting to mailboxes on our platform. We always recommend IMAP as that helps keep messages in sync between various devices and our webmail system. This is our recommended configuration for Thunderbird mail clients. Incoming Server (“Account Settings” > “Server Settings”) Server Name: imap.yourdomain.com Username: Your e-mail address Port: 993 Connection...
How do I set up email on my iPhone?
Last Updated: June 9, 2025To set up your Greeny Host Host mailbox on an Apple iPhone or iPad, you need to: Head to the Settings icon and locate the Accounts & Passwords option. Then select ‘Add Account’. Select Other from this list. Input the information requested: Name: Anything Email: example@yourdomain.com Password: Mailbox Password Description: Work, Business…etc IMAP: Incoming Mail...
How do I migrate emails?
Last Updated: June 9, 2025To migrate your emails and mailboxes to Greeny Host Host, you can use our in-house Email Migrations tool. This will let you migrate your IMAP mailboxes, your Gmail mailboxes and your Outlook mailboxes into Greeny Host Host. To do this: Login to my.greenyhost.com Select which package you want to migrate emails in to via Manage...
How do I set up email on my Android device?
Last Updated: June 9, 2025Here’s how to set up a Greeny Host Host email on an Android phone or tablet: Open the mail application on your Android device. Select Add New Account and enter the mailbox name and its password. Select Manual Setup and select IMAP Account. The User name will need to be the same as the mailbox...
How do I add another server/include to an SPF record?
Last Updated: June 9, 2025If you’re using Greeny Host Host’s mail server but want to route emails via another provider – such as G Suite, Office 365 or Mailchimp – you may need to add a secondary sending server source to the SPF record. You can do this by specifying multiple includes within the TXT record within Manage DNS....
What details should I use for a WordPress SMTP plugin?
Last Updated: June 9, 2025The best SMTP details to use when configuring an SMTP plugin within WordPress when you’re using Greeny Host Host WordPress hosting are: Outgoing mail server: smtp.yourdomain.com Outgoing server port (SMTP): 587 Use the following type of encrypted connection: TLS Using these details will allow emails to be sent via SMTP from WordPress forms or allow...
Can I add SPF records for my domain name?
Last Updated: June 9, 2025Sender Policy Framework (SPF) records help to reduce the chance of your domain being spoofed in spam messages. It can also increase the deliverability of e-mail to external providers such as Gmail and Outlook. We maintain an SPF record that is kept up to date with all IP addresses used to transmit e-mail from our...
What are my email sending limits?
Last Updated: June 9, 2025Email Account Limits The following limits apply to all messages sent via authenticated SMTP. This will primarily be used for email sent via a mail client, but can also include mail sent via your website if configured to send via SMTP. We impose a limit of 8,000 messages per e-mail address per 24 hours. The...
How do I add SRV records for Office 365?
Last Updated: June 9, 2025SRV records – service records used in Office 365 – can be added via our DNS Management interface inside the control panel. If the domain is registered with us, you can get to this from the Manage Domains area of the control panel. If the domain is not with us but is assigned to a...
How do I configure G Suite (formerly Google Apps)?
Last Updated: June 9, 2025Our control panel allows automatic configuration of DNS Records to configure your domain name for G Suite (Google Apps). This can be done via my.greenyhost.com. First, select ‘Manage hosting’, choose the hosting package you wish configure and select ‘Manage’. Once on the DNS Management page, you will see two links towards the top of the...
Server time How to adjust the time for receiving messages in webmail. I need -3 hours.
Last Updated: June 9, 2025To adjust the time for receiving messages in webmail please follow these steps: Setting > preferences > user interface > Timezone.
I want to know how can people access their email id which I will create for them for my domain. For eg I created an email id scot@twincitieschiropractic.com now which URL should I share with scot so that he can login their and enter his credential and able to access the mails?
Last Updated: June 9, 2025As for your question, I understood that you wanted to give access to email accounts. To be able to do that, you will have many choices, Here they are: 1- Setup mailbox using Outlook: https://help.greenyhost.com/article/1681 2- Setup mailbox Thunderbird Mail client: https://help.greenyhost.com/article/1677 3- set up email on iPhone: https://help.greenyhost.com/article/1676 4- setup email on my Android...
You guys have taken money out my account. I would like a refund and removal of all my information please.
Last Updated: June 9, 2025Don’t worry you will be refunded. And your information has been deleted. And I have removed your saved credit card that ends with 8897.
how would I go about stopping these emails coming to me? Is it from my email provider, don’t know where the email is coming from I’ll check with email provider
Last Updated: June 9, 2025Just block these emails.
I’m wondering why I keep getting these emails. You can see the screenshot and I’m not sure if it’s coming from my website or wordpress do you have any help for me. I get a new one every 30 minutes to an hour. I’ll wait for any feedback.
Last Updated: June 9, 2025Regarding these emails, It is from the domain shacklo.com as it is written in the screenshot, not from your domain.
Okay how would I go about stopping these emails coming to me? Is it from my email provider, don’t know where the email is coming from I’ll check with email provider
Last Updated: June 9, 2025Just block these emails.
I’m wondering why I keep getting these emails. You can see the screenshot and I’m not sure if it’s coming from my website or wordpress do you have any help for me. I get a new one every 30 minutes to an hour. I’ll wait for any feedback.
Last Updated: June 9, 2025Regarding these emails, It is from the domain shacklo.com as it is written in the screenshot, not from your domain.
I tried thunderbird instead but with these details, same result. I also reset the password to make 100% sure it is not that. Maybe my IP is blocked?
Last Updated: June 9, 2025I will add an email to test from my side and if it doesn’t work I will escalate your issue.
Hi, here is the process for manual recorded. I am not sure what I am doing wrong, any help is appreciated.
Last Updated: June 9, 2025Could you please try these configurations: imap.sabambasecurity.co.za 993 SSL smtp.sabambasecurity.co.za 587 (or 465) SSL
Email Setup Issue my clients email is not working so I tried on my local pc and it also gives the same issue when trying to add to Outlook. I tried with and without SSL but same result.
Last Updated: June 9, 2025I checked your screenshot, I see the incoming port should be 993. on the encryption method, you want to select SSL. on the outgoing mail, the port should be 443 and again the encryption method should be SSL.
Email Setup Issue,Hi, my clients email is not working so I tried on my local pc and it also gives the same issue when trying to add to Outlook. I tried with and without SSL but same result.
Last Updated: June 9, 2025Could you please follow the instructions in this link: https://help.greenyhost.com/article/1681 , and update us if got the same issue.
I need information about sending email, how many emails can I send per hour in each email? the sending is not to an email from the codeprime.com.br domain, it will be to another email that I intend to bring to greenyhost.com
Last Updated: June 9, 2025You can check the email limitation process from this link: https://help.greenyhost.com/article/1683
I have some doubts: How many mailboxes can I have per domain? How big is each email box? What are the settings to be made in a local e-mail manager?
Last Updated: June 9, 2025How many mailboxes can I have per domain? – Unlimited How big is each email box? – 10GB What are the settings to be made in a local e-mail manager? – please check this instructions: https://help.greenyhost.com/article/1681
I have updated the DNS of my client’s site agoslaw.ca to point to greenyhost.com and am now trying to set up custom email as per the instructions on this support thread. However, when I choose G Suite (E-mail only) under the drop down in Manage DNS and try to save, I get a “You cannot have duplicate NAME records” error message. I didn’t edit or add in any fields, only what was configured after choosing the G Suite (Email only) option in dropdown. This is what it looks like: https://d.pr/i/zbn1s5 Do you know why I am getting this error and not able to update the DNS changes? I don’t see any duplicate NAME records in there after choosing Email only option. Could you kindly take a look at this for me?
Last Updated: June 9, 2025Please delete ftp.agoslaw.ca CNAME ftp.gb.stackcp.com
Thank you for the reply and info! So all i have to do is update the DNS panel (as instructed above) and there’s nothing that I need to change / edit on domain registrar for agoslaw.ca?
Last Updated: June 9, 2025That should be it, the only thing you needs to do on your side is point the nameservers to us and then it will be coming off your package.
Custom email via Gmail Currently my client has set up a custom email with Google Workspace for his domain agoslaw.ca (currently domain is not pointing to any server). I’m nearly finished building out his site on staging url via greenyhost.com and I wanted to know what the steps are to keep his custom email working after I point his domain dns for agoslaw.ca to Greeny Host Host?
Last Updated: June 9, 2025You can follow these steps to keep custom email 1- Go to Greeny Host host control panel 2- Manage DNS 3- In the dropdown beneath Preconfigured Settings, you’ll see two available options: G Suite (E-mail only) and G Suite (All services). The configuration you should use depends on the services you want from Google. If...
This is not the case (content, capital ,etc….) Iit’s a simple reply to a previous email. When I remove all the “trail” from the previous email it’s sending OK, but the issue happen with a LOT of my emails that are “simple” transactional emails.
Last Updated: June 9, 2025Thanks for your patience, Would you be ok to forward me the exact emails you are trying to send out, please to -> hashim@greenyhost.com so then I can review and can you confirm when these emails were sent our last (timestamp)?
I keep receiving this error message when I try sending emails from bot domain (Cohen.li and michaelcohen.co) “Could not send message at it contains too many spam like characteristics (SMTPResponseErrorDomain 550)” PS: I tried from two different email clients (MacOs) Thanks to URGENTLY correcting that.
Last Updated: June 9, 2025In that case, it’s likely due to some of the content, such as the subject being in all caps, or containing other information.if that’s not the current case, let me know to start debugging it.
Your e-mails do not have the file folder, to archive the e-mails. Is there any way to enable this function?
Last Updated: June 9, 2025You would need to create the Archive folder for each mailbox go to Settings > Folders Then Create