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Are there any restrictions or rules on the domain name I can choose to register?
Last Updated: September 3, 2025The restrictions imposed on domains vary depending on what extension you are registering and what country the domain is associated with. Domains can be formed using only use letters and numbers from the ASCII set of characters e.g. (a-z) (A-Z) (0-9). Hyphens are also allowed but must be surrounded by characters, therefore not at the...
Does the .uk domains renew on transfer?
Last Updated: June 9, 2025For the .co.uk domains, they do not renew for a year once they have been transferred in so they will retain the previous expiration date.
How do I setup a domain redirect?
Last Updated: June 9, 2025You can setup a domain redirect in a couple of ways. We’ll outline these below: Using the control panel Redirects tool Login to your control panel and head to either your list of packages, or list of domains and select to Manage the domain you wish to add the redirect for. Select the Redirects icon,...
How do I add custom DNS before I use your nameservers?
Last Updated: June 9, 2025As standard, any new package that is created or migrated into us gets given our default DNS. This will ensure the site and all its services such as email will function. If you want migrate a package into us that has custom DNS then you’ll need to add these records before pointing the nameservers to...
How do I change the contact details on my .com and .co.uk domain names?
Last Updated: June 9, 2025Changing the contact details for a domain that you have registered with Greeny Host Host is usually done in either of two ways. This depends on what type of domain name you have. For a .com domain: Go to Manage Domains, locate the domain name you would like to change the contact details for and...
How can I use DNS to verify my domain with Google Search Console (Webmaster Tools)?
Last Updated: June 9, 2025When setting up Google Search Console you will be asked to verify your domain. A recommended method which will work as long as you are using our StackDNS nameservers is to add the Google verification code as a TXT record for your domain. To do this, go to the “Manage DNS” section of your control...
Why does my UK tag change show as complete but the domain is not in my account?
Last Updated: June 9, 2025A UK domain transfer is a 2 stage process. You need to: Change the tag to STACK Transfer this in through the Greeny Host Host control panel The best way to check the current tag for a domain name is via the Nominet WHOIS system. Once you’ve confirmed this is using STACK, complete the transfer...
How do I transfer my domain to you?
Last Updated: June 9, 2025The transfer process for domain names varies, dependent on the type of domain in question. UK domains (all domains that end .uk) Domains ending in .uk require 2 simple steps to be completed to transfer them in instantly: 1) Update the Tag to STACK. 2) Complete the transfer via the Greeny Host Host control panel....
My www.domin.com doesn’t work, but domain.com works fine (or vice-versa) – what’s up?
Last Updated: June 9, 2025If you get this behaviour after a recent update to your website or a newly-created package, you’re almost certainly experiencing a DNS propagation delay. It will resolve itself in a matter of hours. The assumption is that when you previously visited your website you visited using www.domain.com and not domain.com (without the www). Thus, your...
What is a nameserver?
Last Updated: June 9, 2025A nameserver manages a directory of domains that match specific IP addresses, like a phonebook: with names and numbers. It is where the DNS server records for your domain (e.g. ‘example.com’) are stored. Whenever you type a domain name into a web browser, nameservers provide the IP address, which is a string of numbers. If...
What is domain propagation?
Last Updated: June 9, 2025DNS propagation defines the process of updating information across the internet. There are two forms of DNS propagation: the first is the changes made to the DNS zone and the second is the changes made to WHOIS information. An change made to your DNS zone will only usually affect a few servers and is the...
What is your IPS Tag?
Last Updated: June 9, 2025To transfer domain names ending with .uk you’ll first need to contact your current provider and request they change the Tag to STACK. Once the Tag change has been completed you’ll be able to complete the transfer over to us. If you’re having any problems with changing your Tag we recommend contacting Nominet. Nominet are...
How do I change the registrant name for a .uk domain name?
Last Updated: June 9, 2025Registrant name changes for a .uk domain name (.co.uk/.me.uk/org.uk/.uk) can only be performed via the .UK registry, Nominet. This can be done using the online Nominet account for the domain. This can be accessed via the following link, provided you have the necessary Nominet login details (which should have been sent to you when registering...
How do I obtain the authorisation code/EPP code for my domain?
Last Updated: June 9, 2025If you intend to transfer your GTLD domain elsewhere, you’ll need its authorisation/EPP code. The following guide details how to obtain this from your Greeny Host Host control panel. Please note, domain names that have been registered or transferred within the last sixty days may not be transferred to or from Greeny Host Host. This...
What does FQDN mean?
Last Updated: June 9, 2025FQDN stands for Fully Qualified Domain Name. It refers to a complete domain name consisting of a host and domain name. The domain name itself is comprised of two parts: the second-level domain and the top-level domain. So, for the example of www.exampledomain.com, ‘www’ is the host, ‘exampledomain’ is the second-level domain and ‘.com’ is...
How do I import a .sql file via phpMyAdmin?
Last Updated: June 9, 2025You can use phpMyAdmin to import an .SQL file with your database information. To do this: Log in to your database via phpMyAdmin (https://my.greenyhost.com > Manage Hosting > [select package] > phpMyAdmin) Choose the database you want to import your .SQL file to from the left hand side. Click the Import tab at the top...
How do I configure G Suite (formerly Google Apps)?
Last Updated: June 9, 2025Our control panel allows automatic configuration of DNS Records to configure your domain name for G Suite (Google Apps). This can be done via my.greenyhost.com. First, select ‘Manage hosting’, choose the hosting package you wish configure and select ‘Manage’. Once on the DNS Management page, you will see two links towards the top of the...
Where can I view the nameservers of a domain?
Last Updated: June 9, 2025If you manage your domain name with Greeny Host Host and have access to it via my.greenyhost.com you can view the nameservers the domain is using by following the steps below. Log in to my.greenyhost.com Select Manage Domains and locate the domain you’d like to check, select Manage. Select the Nameservers icon to view what...
How can I tell if DNS has propagated for me?
Last Updated: June 9, 2025If you’re unsure whether DNS has fully propagated for you, you should check the IP address your requests are resolving-to. The easiest way to do this is to ‘ping’ the domain name from your local computers. On Windows, you should open a Command Prompt and on macOS a Terminal, and then type: ping domain.com Replacing...
How can I create a subdomain?
Last Updated: June 9, 2025To create a subdomain: Log in to https://my.greenyhost.com Head to Manage Hosting -> Manage. Select the Subdomains icon. You can then add your subdomain into the Subdomain field and select Create Subdomain. You’re also able to change the Document Root so that you can direct the subdomain to the folder of your choosing. What is...
My domain is locked with my current provider, what can I do?
Last Updated: June 9, 2025Registrars may ‘lock’ domain names to prevent unauthorised changes from being made to the domain. This is often referred to as ‘Domain Locking’ or ‘Client Transfer Prohibited’. This status may be shown if you perform a WHOIS lookup on a domain name. Domain Status: clientTransferProhibited https://icann.org/epp#clientTransferProhibited If your registrar does not give you access to...
Need for nameservers with IPs
Last Updated: June 9, 2025Hi Nomadelfia, Thanks for getting in touch, Here is the 4 IP address: ns1.stackdns.com has address 35.197.225.59 ns2.stackdns.com has address 146.148.28.88 ns3.stackdns.com has address 35.198.79.191 ns4.stackdns.com has address 104.196.137.209 Do you have any further questions or need any assistance? Best Wishes Youssef O. Technical Support
However I am getting an error (HSTS) and unable to access the site. I have a WP Encrypt pro key for my site, How can I enter the Wp-admin page
Last Updated: June 9, 2025Where did you get that error, I’ve tested the website, and it’s working well, Could you clarify how to replicate that error?
I would like to change my primary domain to glenmarkaquatic.foundation I am hosting my DNS on Cloudflare I assume I need to add a A record to point to 185.151.30.140
Last Updated: June 9, 2025You can do it through -> Domains -> Add domain ”type your domain” -> Make primary, I did that for you 🙂
I’ve asked the current domain registrar to update the domain status. I guess it will take a few hours to propagate. Would you be so kind as to check it so things are going OK? Once it done, I think that no more actions will be needed, right?
Last Updated: June 9, 2025Yes once this has been disabled this should all show correctly for you. From what I can see currently this is still showing as signed, I will check again in a few hours.
They are connecting from the registrar directly to you. CloudFlare was only a way to test the domain. It works fine with Ceiarsis.info but wrong with the other two that have the alert on Greeny Host Host panel as the nameservers do not point to Greeny Host Host.
Last Updated: June 9, 2025Both of these domains still have DNSSEC active; DNSSEC: signedDelegation Additionally, they both have this, currently: Domain Status: clientUpdateProhibited https://icann.org/epp#clientUpdateProhibited Which means that any changes you make with the registrar are not likely to have any effect – including disabling DNSSEC. I would suggest reaching out to the current registrar to see if they can...
Regarding the email I send a few minutes ago, find attached three images from three domains that are in the same registrant. As you can see, there is no issue for Ceiarsis.info but it’s not the same for the other two. All three sites are from the same customer.
Last Updated: June 9, 2025Do you have these domains going through Cloudflare at all or are they connecting from the registrar directly to us?
Ok is there any timeframe on this? I would like to transfer several domains. Thank you.
Last Updated: June 9, 2025It is expected to be fixed today. Thank you for your patience.
Domain Transfers,Hello, I was looking at your domain transfer ability. As I check multiple domains that I currently own, it shows the ability to transfer them with a price. For most of the ones I want to transfer the price shows 1 year for $6.00. However, when I add the transfer to my basket the price changes from $6 to $16. Will you please let me know why the price is changing? Thank you.
Last Updated: June 9, 2025, I’m afraid that its a technical issue, We are working on it, and we recommend not to do this process at this moment.
Number of domains ,Does my hosting include more than one domain?
Last Updated: June 9, 2025I have checked your account and I found that Solo-Linux is your purchased plan which allows you to create one website including unlimited subdomains. If you have any further questions or need assistance please feel free to ask.
Cannot Access Website,After using the the WordPress one-click install on root my website is not accessible from my domain
Last Updated: June 9, 2025The issue because you don’t use our DNS NameServers which are: ns1.stackdns.com ns2.stackdns.com ns3.stackdns.com ns4.stackdns.com
How do I setup a domain redirect?
Last Updated: June 9, 2025You can setup a domain redirect in a couple of ways. We’ll outline these below: Using the control panel Redirects tool Login to your control panel and head to either your list of packages, or list of domains and select to Manage the domain you wish to add the redirect for. Select the Redirects icon,...
How do I change the contact details on my .com and .co.uk domain names?
Last Updated: June 9, 2025Changing the contact details for a domain that you have registered with Greeny Host Host is usually done in either of two ways. This depends on what type of domain name you have. For a .com domain: Go to Manage Domains, locate the domain name you would like to change the contact details for and...
Why does my UK tag change show as complete but the domain is not in my account?
Last Updated: June 9, 2025A UK domain transfer is a 2 stage process. You need to: Change the tag to STACK Transfer this in through the Greeny Host Host control panel The best way to check the current tag for a domain name is via the Nominet WHOIS system. Once you’ve confirmed this is using STACK, complete the transfer...
How do I transfer my domain to you?
Last Updated: June 9, 2025The transfer process for domain names varies, dependent on the type of domain in question. UK domains (all domains that end .uk) Domains ending in .uk require 2 simple steps to be completed to transfer them in instantly: 1) Update the Tag to STACK. 2) Complete the transfer via the Greeny Host Host control panel....
My www.domin.com doesn’t work, but domain.com works fine (or vice-versa) – what’s up?
Last Updated: June 9, 2025If you get this behaviour after a recent update to your website or a newly-created package, you’re almost certainly experiencing a DNS propagation delay. It will resolve itself in a matter of hours. The assumption is that when you previously visited your website you visited using www.domain.com and not domain.com (without the www). Thus, your...
What is your IPS Tag?
Last Updated: June 9, 2025To transfer domain names ending with .uk you’ll first need to contact your current provider and request they change the Tag to STACK. Once the Tag change has been completed you’ll be able to complete the transfer over to us. If you’re having any problems with changing your Tag we recommend contacting Nominet. Nominet are...
How do I change the registrant name for a .uk domain name?
Last Updated: June 9, 2025Registrant name changes for a .uk domain name (.co.uk/.me.uk/org.uk/.uk) can only be performed via the .UK registry, Nominet. This can be done using the online Nominet account for the domain. This can be accessed via the following link, provided you have the necessary Nominet login details (which should have been sent to you when registering...
How do I obtain the authorisation code/EPP code for my domain?
Last Updated: June 9, 2025If you intend to transfer your GTLD domain elsewhere, you’ll need its authorisation/EPP code. The following guide details how to obtain this from your Greeny Host Host control panel. Please note, domain names that have been registered or transferred within the last sixty days may not be transferred to or from Greeny Host Host. This...
What does FQDN mean?
Last Updated: June 9, 2025FQDN stands for Fully Qualified Domain Name. It refers to a complete domain name consisting of a host and domain name. The domain name itself is comprised of two parts: the second-level domain and the top-level domain. So, for the example of www.exampledomain.com, ‘www’ is the host, ‘exampledomain’ is the second-level domain and ‘.com’ is...
Where can I view the nameservers of a domain?
Last Updated: June 9, 2025If you manage your domain name with Greeny Host Host and have access to it via my.greenyhost.com you can view the nameservers the domain is using by following the steps below. Log in to my.greenyhost.com Select Manage Domains and locate the domain you’d like to check, select Manage. Select the Nameservers icon to view what...
How can I create a subdomain?
Last Updated: June 9, 2025To create a subdomain: Log in to https://my.greenyhost.com Head to Manage Hosting -> Manage. Select the Subdomains icon. You can then add your subdomain into the Subdomain field and select Create Subdomain. You’re also able to change the Document Root so that you can direct the subdomain to the folder of your choosing. What is...
My domain is locked with my current provider, what can I do?
Last Updated: June 9, 2025Registrars may ‘lock’ domain names to prevent unauthorised changes from being made to the domain. This is often referred to as ‘Domain Locking’ or ‘Client Transfer Prohibited’. This status may be shown if you perform a WHOIS lookup on a domain name. Domain Status: clientTransferProhibited https://icann.org/epp#clientTransferProhibited If your registrar does not give you access to...